Cancellation & Refund Policy
Last Updated: August 17, 2026 • Customer protection standard.
At KamaiPlus, we strive to provide the best POS billing and business management software experience for Indian retailers. If you are not satisfied with your paid subscription plan, this policy outlines how cancellations and refunds are handled.
1. 7-Day Money-Back Guarantee (Pro & Enterprise Plans)
We offer a 100% full refund within 7 days of your initial Pro or Enterprise plan purchase if you are not completely satisfied with the software.
2. Subscription Cancellation
- You can cancel your subscription at any time by contacting our support team or visiting the Settings / Upgrade page.
- Upon cancellation after the 7-day period, your account will remain on the paid tier until the end of your current prepaid billing period, and will then automatically revert to the Free Forever Tier with full access to your local store data preserved.
3. Refund Processing Time (SLA)
Approved refunds are initiated within 24 to 48 hours of request approval. The refunded amount will be credited back to your original source account (UPI, Bank Account, or Card) within 5 to 7 business days, as per standard Indian banking and Razorpay gateway settlement cycles.
4. How to Request a Cancellation or Refund
To request a refund, please send an email with your registered store phone number and payment receipt / reference ID to: